FAQ
What is NTXGLOW?
NTXGlow started in North Texas as a hobby in Zac Cook’s garage and has grown into a full custom automotive lighting company and performance parts store. Since 2015, we’ve been building custom headlights and tail lights for enthusiasts who want something different than off-the-shelf options.
While custom lighting is still at the core of what we do, NTXGlow has expanded into a growing lineup of automotive parts and upgrades. We focus on quality, functionality, and clean design—building products we’d actually run on our own vehicles.
Can you build any lights for any car?
We build custom lighting for a wide range of makes and models. However, at this time we are not taking on one-off or fully custom projects. If you don’t see your vehicle listed on the website, it’s likely not something we currently offer.
That said, if you believe it’s a platform that fits what we do, feel free to email us and we’ll take a look.
We also do not offer projector retrofits, ram air headlights, or infinity mirror builds. There are other companies that specialize in those services and can execute them at a higher level.
How much to customize my lights?
If you’re looking for pricing on something that isn’t listed on the site, feel free to send us an email and we’ll point you in the right direction.
If you’re waiting on a reply, you can also check out the pricing page or browse similar builds on the website to get a general idea of cost. Keep in mind that pricing can vary depending on the vehicle and the current cost of base lights, which change over time.
How long is the turn around time?
Build time and shipping time vary depending on the product. Most listings will include an estimated timeframe in the product description, so be sure to review that before placing your order.
For custom lighting, timelines can range significantly based on the complexity of the build. Some projects ship out within 1–2 weeks, others may take 3–10 weeks, and more extensive builds can take anywhere from 4–8 months.
***lighting build times are an average of all of our builds and can take longer***
Is there a warranty?
Of course!
All NTXGlow custom lighting builds include a 1-year full warranty from the date of delivery. Most non-lighting products or third-party branded items carry a 30-day warranty, unless otherwise stated in the product listing.
If an issue arises with one of our custom lights during the first year, we will cover shipping to us, complete the necessary repairs, and cover return shipping back to you. Please note that physical damage, misuse, or improper installation is not covered under warranty.
After the 1-year period, customers are responsible for shipping the product to us, and we will take care of the repair and return shipping.
Is there a phone number I can call?
No, Sorry but when we had a number that could be called I couldn't get any work done because I was on the phone all day.
Its been several days and you haven't emailed me back.
We have gotten your email but due to the volume of emails that we get on a daily basis its taking us about a month to get back to you.
Can you show me a picture of the lights that I want.
In most cases, we can not. If you do not see a picture of what your looking for on our instagram @ntxglow then we don't have a picture to show you but I promise we can still build it.
Can you photoshop my build?
I do not know how to photoshop so unfortunately no.