FAQ

The basics

What is NTXGlow?

NTXGlow started in North Texas as a hobby in Zac Cook's garage. Since 2015 we've been building custom headlights and tail lights for people who want something that isn't off the shelf.

That's still the core of what we do, and every custom build is still assembled by hand here in DFW. Alongside it, we've grown into a full automotive lighting and parts catalog — headlights, tail lights, LED components, wheels, seats, body parts and more, from dozens of brands. The goal is simple: carry every automotive lighting brand worth carrying, in one place.

So do you make the parts, or resell them?

Both, and it's worth knowing which is which when you order.

• NTXGlow builds — designed and assembled by us. Custom tail lights, headlights, RGB builds, clear lenses. Longer lead times, 1-year warranty.
• Catalog products — parts we stock or source from brands we're dealers for. Faster shipping, covered by the manufacturer's warranty.

The product page tells you which one you're looking at. If you're ever unsure, email us before ordering.

Custom builds

Can you build lights for any car?

We build custom lighting for a wide range of makes and models, but we are not taking on one-off or fully custom projects. If you don't see your vehicle listed on the site, it's most likely not something we currently offer. If you think your platform is a good fit for what we do, email us and we'll take a look.

We also do not offer projector retrofits, ram air headlights, or infinity mirror builds. Other shops specialize in those and do them better than we would.

How much to customize my lights?

If you want pricing on something that isn't listed, email us and we'll point you in the right direction. While you're waiting, the pricing page and similar builds on the site will give you a general idea. Pricing moves with the vehicle and with the current cost of the base lights, which changes over time.

Can I send in my own lights?

Sometimes. Email us first and we'll talk through pricing and logistics before you ship anything.

Can you show me a picture of the exact build I want? Can you photoshop it?

Usually not. If it isn't on our Instagram @ntxglow, we don't have a photo of it — but we can still build it. And no, we can't photoshop a preview. We build lights, not renders.

Orders and shipping

How long will my order take?

It depends on what you ordered, and the product page will always have the most accurate estimate — read it before checking out.

• Catalog parts — typically ship within a few business days.
• Custom lighting builds — some ship in 1–2 weeks, most run 3–10 weeks, and the most involved builds can take 4–8 months.

Build times are averages across all our builds and can run longer. If a build is going to miss its estimate by a lot, we'll tell you.

Why did my order ship in multiple boxes, or from different places?

Because we carry a lot of brands, a single order can pull from more than one warehouse. Each shipment gets its own tracking number, so you may get several tracking emails for one order. Nothing is wrong — the rest is on its way.

Do you ship internationally?

We do. International rates are calculated live at checkout based on the carrier, destination and package. Duties, taxes and customs fees are the buyer's responsibility and aren't included in what you pay us.

Can I change my shipping address after ordering?

Contact us as soon as possible and we'll do what we can, but once an order ships we can't reroute it.

One important thing: orders cannot be transferred to another person. If you sell the vehicle after placing an order, the order stays with you — we can only communicate with the original purchaser, and we can't take over an order on behalf of a new owner. This isn't us being difficult; it's the only way we can keep builds and warranties straight.

Fly The Owner Out (Yes, Really)

Wait. Is that a real shipping option?

It is. Pick it at checkout and Zac — the owner — gets on a plane, flies to you, and installs your lights himself.

How does it work?

Your lights ship to you ahead of time like a normal order. Zac flies out with tools, shows up, does the install, and flies home. The fee covers the round-trip flight, rental car, hotel and labor.

The details:

• Continental US only.
• We schedule the date together, within 90 days of purchase.
• The lights themselves aren't included — that's your order.
• You'll need a safe, legal place to do the work: a driveway, garage or shop with room to open doors and run power.
• It's going on the internet. By booking, you agree to be photographed and filmed. That's most of the reason this exists.

Seriously, why?

Because somebody was going to ask eventually, and we'd rather find out what happens than wonder.

Warranty and returns

Is there a warranty?

Of course.

All NTXGlow custom lighting builds carry a 1-year full warranty from the date of delivery. Most non-lighting products and third-party branded items carry a 30-day warranty unless the product listing says otherwise.

If something goes wrong with one of our custom lights in that first year, we cover shipping to us, do the repair, and cover return shipping back to you. After the first year, you cover shipping to us and we handle the repair and the trip back.

Not covered: physical damage, misuse, and improper installation.

Does the warranty transfer if I sell my car?

No. The warranty covers the original purchaser only and does not transfer to a new owner along with the vehicle or the parts.

Can I return something?

Email us and tell us what's going on. Return terms vary by brand — some manufacturers have their own windows, restocking fees or return-authorization requirements that we have to follow. Custom builds are made specifically for you, so they're handled case by case.

Full details are in our Refund Policy.

Other things people ask

What's the Garage Sale section?

Open-box, returned and lightly-used sets at a discount. Everything is described honestly, quantities are usually one, and when it's gone it's gone.

What does "presale" mean on a product?

It means we're taking orders on something that hasn't landed yet — usually an exclusive we're bringing in that nobody else in the US carries. The listing tells you the expected arrival window. You're buying a spot in the first run.

Is there a phone number I can call?

No, and we're not being coy about why: when we had a phone line, we spent the whole day on it and no lights got built. Email is the fastest way to actually get an answer.

How long until I hear back from an email?

We read every email that comes in. During busy stretches replies can take longer than we'd like — if it's about an existing order, put your order number in the subject line and it gets sorted faster.

Do you sell to shops, dealers or wholesale accounts?

Yes, we work with shops and installers. Email us with your business name and what you're looking to carry and we'll get you set up.

Do you have an affiliate program?

We do — sign up here.

How do I contact you?

Email ntxglow@gmail.com. We're also on Instagram and TikTok, and DMs get seen.