Shipping policy
Many NTXGlow products are handmade or built to order, so ship times depend on what you buy. Here's what to expect.
Shipping at a glance
2–5 days
business days for ready-to-ship items to go out
2–7 days
typical U.S. delivery once shipped
Tracked
via USPS or UPS, tracking emailed to you
Processing & build times
In stock
Ready-to-ship items
Some items ship out within 2–5 business days. If a product is available for immediate shipping, it will be noted on the product page.
Made to order
Handmade & built-to-order items
These products are crafted with care and attention to detail. Build times can range from a few weeks to several months, depending on the complexity of the product and current order volume. Check the product description for its estimated lead time.
Delivery
Outside the U.S.
International orders
International shipping rates are calculated live at checkout based on the carrier, destination and package.
We do not cover any duties, taxes or customs fees. Any import charges your country applies are the buyer's responsibility and are not included in what you pay us at checkout.
Updates, delays & problems
Order updates & delays
Because many of our products are made to order, we appreciate your patience. Custom builds can sometimes take longer than expected due to parts availability or high demand, and we'll do our best to keep you informed of any significant delays.
Unsure about your order's status, or feel like it's been a while? Don't hesitate to ask. Email support@ntxglow.com with your order number.
Check your shipping address
Please double-check your shipping address before placing your order. NTXGlow is not responsible for lost or delayed shipments due to an incorrect address provided by the customer.
Lost or damaged shipments
If your package is lost or arrives damaged, reach out to us right away so we can help file a claim and resolve the issue as quickly as possible.
Questions about shipping?
We're happy to help. Include your order number for the fastest reply.