Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ntxglow@gmail.com. Please note that returns will need to be sent to the following address:
Ntxglow
5801 Golden Triangle Blvd
Fort Worth, tx 76244
STE 103 MB 125
When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ntxglow@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including damaged items and garage sale / open box items. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ntxglow@gmail.com.
Order Ownership & Transfer Policy
Orders placed with NTXGlow are tied to the original purchaser and cannot be transferred, reassigned, or turned over to a new owner after the order has been placed — including in cases where the vehicle the parts were ordered for is later sold. All order communication, updates, and changes must go through the original purchaser only. We are unable to discuss order status or details with anyone other than the original account/order holder, even if they are the new owner of the vehicle. Shipping address changes may be requested by the original purchaser at any time, but this does not transfer ownership of the order itself. If a vehicle is sold while an order is in production or in transit, it is the original purchaser’s responsibility to coordinate handoff of the parts with the new owner. NTXGlow is unable to act as a go-between for this process. If the original purchaser wishes to cancel their order, standard cancellation and refund terms apply. A new owner is not able to take over or assume an existing order in place of a cancellation.
Warranty ownership
Product warranty is extended only to the original purchaser of record and is non-transferable. If a vehicle or product changes ownership after purchase, the warranty does not carry over to the new owner. Warranty claims must be submitted by the original purchaser and will not be honored on behalf of a subsequent owner.